AI Assistant
SPM Group designs and deploys custom AI assistant bots tailored to your workflows, trained on your data, and built to save your team time every single day — whether it's hiring, onboarding, or internal operations.
Custom AI Assistants
What Are AI Assistants?
What it does:
Guides new hires through every step of onboarding — from paperwork to policy questions to day-one logistics.
Capabilities:
- Sends personalized onboarding checklists and timelines
- Answers common questions about benefits, IT setup, schedules, and policies
- Collects and routes completed documents automatically
- Connects new employees to the right contacts for specific needs
- Reduces HR team's onboarding Q&A burden by up to 80%
Business impact:
New hires feel supported from day one. Your internal team stops answering the same 20 questions over and over.
Capabilities:
- Guides employees through password resets, software installation, and common troubleshooting
- Logs and routes unresolved tickets to the appropriate IT team member
- Tracks ticket status and provides updates
- Pulls from your internal IT documentation and knowledge base
HOW WE BUILD YOUR BOT
Our Build Process-discovery to deployment in as little as 2 weeks.
Step 1 — Discovery & Scoping
We meet with your team to understand the workflows you want to automate, the questions your bot needs to answer, and the platforms it should live on.
Step 2 — Data & Knowledge Collection
We gather your internal documents, FAQs, SOPs, job descriptions, or CRM data — anything the bot needs to be accurate and useful.
Step 3 — Bot Design & Training
Our team builds and trains your custom bot, configuring its personality, tone, response logic, and escalation rules to match your brand.
Step 4 — Testing & Refinement
We run thorough internal testing and work with your team to fine-tune responses before launch.
Step 5 — Deployment
We deploy the bot to your chosen platform — website, Slack, Teams, or your internal tools — and provide full documentation.
Step 6 — Ongoing Support & Optimization
We monitor performance, update training as your business evolves, and continuously improve accuracy and usefulness.